At North Star Appliance Repair, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, home address, and payment details when booking a service.
- Technical Information: IP address, browser type, device type, and cookies when you use our website.
- Service Information: Details about your appliance, service requests, and communication history.
2. How We Use Your Information
We use the information we collect to:
- Schedule and provide appliance repair services.
- Communicate with you regarding appointments, service updates, and promotions.
- Process payments securely.
- Improve our website, services, and customer experience.
- Comply with legal requirements.
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share your data only in the following cases:
- With trusted service partners (e.g., payment processors, scheduling platforms).
- When required by law, regulation, or government request.
- To protect our rights, customers, and business operations.
4. Data Retention
We keep your personal information only as long as necessary for business, legal, or regulatory purposes. Once no longer needed, your information will be securely deleted.
5. Security of Information
We implement reasonable security measures to protect your personal information. However, please note that no method of online transmission or storage is 100% secure.
6. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can control cookies through your browser settings.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for certain uses of your data.
- File a complaint with your local privacy authority.
To exercise these rights, please contact us at info@nsappliancerepair.com